Refund policy

Return Policy

JeRah Beauty Inc will readily accept returns within 7 days from the date of the product delivered only with confirmation from our customer service. We will not accept any returns after 14 days of receipt of shipment. Please note we will not accept any returns without a return confirmation from our customer service. All products MUST be in their original packaging and sellable condition. Customers must provide a photo(s) of the item(s)that they wish to return to confirm the sellable condition of the product(s). Customer Service will give return authorization only after confirming product eligibility for return. Unless it is defective or damaged, we will not accept returns for used and opened item(s). For sanitary health concerns, wigs and hairpieces are not eligible for return. We only accept the return of salon supplies, or liquid/cream/powder hair care products that are sealed and/or unopened in their original packaging. We do reserve the rights to refuse returns on personal use products for any reason. 

  • Original invoice must be presented at all times.

  • The number of returned items must match the purchased quantity of its original invoice.

  • Within 7 days of receipt of shipment, we will give you Full Credit.

  • Over 14 days of receipt of shipment, returns will not be accepted.

  • We will not accept any returns without a return confirmation from our customer service. 

  • JeRah Beauty Inc reserves the right not to accept returns under certain circumstances which violate our policies.

Return Product Eligibility

  • Final sale items, PPE products, wigs, ponytails, braids, weaves, and/or any customized products are not eligible for a return.

  • Product(s) must be in original packaging and sellable condition (sealed, unused, unaltered, unworn, undamaged, and with tags attached).

  • Special ordered product(s) (pre-ordered or customized or personalized item) is not eligible for return.

  • If the product(s) has been unsealed, used, altered, worn, or product tags and/or packaging tampered with, the product(s) will not be eligible for return.

In-Store Credit

  • Once a return is accepted by our customer service, we will issue an ‘in-store credit’. We will apply in-store credit(s) to the next invoice. Please note we only issue in-store credit, not refund.